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Android Support Engineer

India, India

MoEngage is an insights-led customer engagement platform, trusted by 1,200+ global consumer brands. As a Great Place to Work Company we are a young, fast-paced and intelligent customer engagement platform that fosters a culture of innovation, ownership, freedom, and fun while building future-ready technology products. Sitting at a conflux of diverse technologies like Artificial Intelligence, Big Data, Web & Mobile platforms, MoEngage technology analyzes billions of data points generated by customers and their devices in order to predict their behavior and engage them at every touchpoint throughout their lifecycle with personalized communication.

In just eight years since our inception, we have worked with leading Fortune 500 brands such as Deutsche Telekom, Samsung, Ally Financial, Vodafone, and McAfee along with internet-first brands such as Flipkart, Ola, OYO, Bigbasket, and Sharechat, with a global presence that encompasses 35 countries. We currently have offices in San Francisco, Boston, London, Dubai, Ho Chi Minh city, Bangkok, Kuala Lumpur, Singapore, Sydney, Vietnam, Berlin, Jakarta, and Bengaluru.

The care we give to our customers is quite high! Our achievement of top service and support ratings in Gartner's Magic Quadrant, Gartner Peer Insights, and G2 Summer Reports is a testament to that. Another commendable quality is our people-centric culture, as we have recently been included in Battery Ventures' top 25 private cloud computing companies. As recognized by the DivHERsity Awards, we are one of the top 20 diversity companies in the world, while the Economics Times names us as one of the Top Organizations for Women.

Will you be able to thrive in a fast-paced environment where innovation, speed, and customer-centric thinking are the norm? Is it your passion to uncover opportunities others are unaware of and to champion them? Do you crave ownership and a chance to be a part of something that matters? If so, this may be a worthwhile opportunity for you!

Job Description 

The engineer in this role will belong to the Android SDK team of MoEngage and is a niche role for helping our customers across the globe to integrate our SDK on multiple frameworks of the Android platform.

We are looking for a customer-obsessed and tech-savvy engineer who has development experience on Android and the latest frameworks and who goes to all lengths and breadth of the product and relevant stakeholders to ensure our customers reap the best benefits off the MoEngage platform

Job Responsibilities

  • Understand and work on complex integration requirements to deliver business outcomes
  • Work on customer issues via Support tickets and help customers resolve issues related to Android SDK implementations
  • Deep understanding of the Android OS platform 
  • Provide technical consultation and advisory to MoEngage customers
  • Troubleshoot, investigate and resolve customer issues via various support channels like calls, zendesk tickets and chat
  • Closely work with the Android Engineering team to debug problems, understand new features or release pipeline
  • Help Sales Engineering, Customer Success and Onboarding team to guide new and premium customers to integrate MoEngage SDK with their Android applications seamlessly without any issue after understanding their use cases

Skills required

  • Minimum two years of experience in Android Application development
  • Excellent communication and interpersonal skills and a team player 
  • Hunger to resolve customer issues and provide best-in-class technical guidance and support for integration issues or queries
  • Sound knowledge of Java/Kotlin and OOPs concepts.
  • Proficient knowledge of Android SDK and tools like Android Studio
  • Good to have experience with JavaScript/React-Native/Flutter/Xamarin
  • Open to learning new frameworks